The Power of Advocacy: Use your customers to...

A 45 minute session from #CSMNY 2015

Employee Advocacy: Harness your employees for...

According to McKinsey, word of mouth marketing is a primary...

Case Study Going Global with Social

Use contextual awareness to drive relevancy and engage with...

Case Study - Cleanliness & Clarity

How protecting your brand on social media is critical to keeping...

Case Study - Social Media Education

Empower, enthuse and educate your workforce to become a social...

Social Infrastructure: Be nimble, collaborative,...

A one hour session from #CSMNY 2015

Impact Measurement: Refine your social...

A one hour session from #CSMNY 2015

Make Your Brand Stand Out

Create superior customer interactions with timely and...

Storytelling Throught Social

Achieve deeper and long-lasting engagement through an engaging...

Deepen and Prolong your Engagement with the 5...

One hour panel discussion with three leading brands

Perfecting a Truly Multi-Channel Approach for...

How NBC Sports Reaches the Right People, At the Right Time, in...

Social Data: Derive actionable insight to make...

Without accurate data analysis, spotting opportunities with...

Social Media and the Customer Journey

Putting the customer at the center of your social strategy

Social Media as a Foundation for Long-term Growth

Opening keynote session from #CSMNY 2015

Make Data Your Crystal Ball

Predictive modelling to better understand the customer: Insights...

Brandocracy: The Democratization of Your Brand

How Gatorade and IHOP built a strong brand—now that their...

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How To Use Social Media For Lead Cultivation

High-end networking to generate future business opportunities

Content Distribution: Move From Brand To...

In-depth discussion from #CSMNY

Trigger Brand-Engagement Through Targeted And...

One hour panel session from #CSMNY 2014

Content Creation: Generate Innovative And...

Creating content that stands out from the crowd

Social In Context: Weave Social Into The Fabric...

Social in Context: Weave social into the fabric of your company

Identify, Engage And Use Brand Influencers To...

45 minute panel discussion from #CSMNY

Customer Interaction: Enhance your customer...

A one hour session from #CSMNY 2014

Creating An Effective Customer Support Structure

Adopt a framework to effectively identify, prioritize and...

Social Data: Analyze Your Customer Effectively

Use social data to create enlightening and actionable insight

Use Customer Intimacy To Drive Growth And...

Social media has overturned the traditional business-customer...

Social in Context: Weave social into the fabric...

Opening keynote session from #CSMNY 2014

Collaborate Better - Present A Seamless...

Investigating new relationships and responsibilities between...

Shift From Campaigns To Engaging Stories

Telling stories is more engaging than traditional campaigns....

Build Truly Unique And Engaging Customer...

Move from insight to action, and create engaging, personalised...

Build A ‘High­def’ Picture Of Your Customer

Granular customer understanding to ensure

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