KEYNOTE: Maximize Satisfaction and Efficiency...

Great customer service now requires companies to look, rather...

KEYNOTE: The Voice of the Customer Case Study:...

The challenge is no longer collecting customer feedback, but...

KEYNOTE: Achieve seamless, personalized service...

In the age of the empowered customer, contextualized support is...

KEYNOTE: Securing brand affinity through bespoke,...

Fantastic customer service isn't about telling people how...

CASE STUDY: Using Twitter to transform your...

Customers are rapidly turning to Twitter to resolve their issues...

CASE STUDY: Customer Service within the Customer...

The line between traditional customer service and marketing...

Heighten cross-functional collaboration for a...

A 45 minute session from #CSMCS

Value Driven Impact Measurement: Quantify and...

In an economy driven by service differentiation, it is vital to...

KEYNOTE: Voice of the Customer Case Study: Using...

The challenge is no longer collecting customer feedback, but...

KEYNOTE: Generating a customer-first culture for...

Being a customer-centric organization is not only about having...

Case Study: Social Support @Dell - Motivate and...

Engaged and empowered employees bring the desire to deliver the...

Webinar Recording: Achieving Seamless Customer...

In the age of the empowered customer, contextualized support is...

Achieve Seamless and Efficient Support

Generate an integrated social support structure for quicker,...

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Global Social Support: Enhance your brand...

How to support different customers through your social support...

Social Listening to Drive Real-Time Response

Implement systems to collect and answer customer feedback in...

Shift From Reactive To Proactive Customer Service

Engage your customers to boost long-term customer satisfaction,...

Surprise and Delight Customers with Spotify

A 30 minute session from #CSMCS 2014

Leverage The Power Of Customer Feedback To Drive...

Identify trends and opportunities from customer engagement –...

Social Media For Commerce

Monetize your social community without alienating it

Empower Your Agents To Use Their Personality In...

Training to take your frontline support team to the next level

Embed Social Into A Truly Multi-Channel Care...

Develop an integrated experience across your care channels for a...

Integrate Social Media Into Your Call Center...

Take social media beyond the marketing department to create a...

Top 10 Takeaways from #CSMNY

Some of the key ideas and advice over the two days

Impact Measurement: Refine Social Performance To...

Actionable insight from three leading brands

Internal Social: Engage employees, share...

One hour session from #CSMNY

Case Study: Protecting Your Social Brand - ...

Protecting your brand and mitigating risk to your social media...

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