The challenge is no longer collecting customer feedback, but...
In the age of the empowered customer, contextualized support is...
Fantastic customer service isn't about telling people how...
Customers are rapidly turning to Twitter to resolve their issues...
The line between traditional customer service and marketing...
In an economy driven by service differentiation, it is vital to...
The challenge is no longer collecting customer feedback, but...
Being a customer-centric organization is not only about having...
Engaged and empowered employees bring the desire to deliver the...
In the age of the empowered customer, contextualized support is...
Generate an integrated social support structure for quicker,...
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How to support different customers through your social support...
Implement systems to collect and answer customer feedback in...
Engage your customers to boost long-term customer satisfaction,...
Identify trends and opportunities from customer engagement –...
Training to take your frontline support team to the next level
Develop an integrated experience across your care channels for a...
Take social media beyond the marketing department to create a...
Protecting your brand and mitigating risk to your social media...