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JUNE 14-15, 2017|New York, US

The Corporate Social Media Summit New York is the USA's best brand-focused social media conference.

Returning for its 8th year, #CSMNY gives you a unique opportunity to learn from, and network with, senior leaders from the biggest brands in the world. Join over 400+ corporate peers to discuss the pillars of social success in 2017, including:

  • PERSONALIZATION: Move from brand engagement to brand affinity through tailored, value driven customer experiences on social:
  • INTEGRATION: Shape your social infrastructure around your customer’s journey, fostering internal collaboration, agility & consistency:
  • SCALABILITY: Develop the business case to grow your social team, as well as the strategy to maintain consistency when it comes to quality
  • CUSTOMER UNDERSTANDING: Surface and distribute actionable customer insights from your data, for more informed decision making... across every department:
  • CAPTIVATION: Keep your audience hooked through meaningful messaging and campaigns, across a multitude of channels, for truly sustainable engagement:

An Unrivaled Speaker Line-up

Aniko DeLaney
Aniko DeLaney

BNY Mellon

Chief Marketing Officer

Rob Candelino
Rob Candelino


Vice President, Marketing and General Manager

Celine del Genes
Celine del Genes


Vice President, Concept To Consumer

Simon Cowart
Simon Cowart

The Coca Cola Company

Global Social Media Strategy

Ken Bracht
Ken Bracht


Director, Brand Marketing

Robect Ma
Robect Ma

Cathay Pacific

Vice President of Marketing

Kevin Hack
Kevin Hack

The Hershey Company

Head of Social Intelligence, Global Digital Marketing Advancement

Gary Davis
Gary Davis


Vice President, Global Consumer Marketing

Ronak Patel
Ronak Patel


Vice President, Digital Marketing

Vanessa Sain-Dieguez


Senior Director, HR Digital Strategy and Implementation

Jacqueline Cadogan
Jacqueline Cadogan


Head of Social Insights & Customer Care

Dana Flax
Dana Flax


Director, Digital & Social Media

Sarah Groves
Sarah Groves


Senior Brand Marketing Manager - Integrated Marketing

Dallen McKee
Dallen McKee


Social Care Team Leader

Konnie Alexander-Brown
Konnie Alexander-Brown


Head of Corporate Social & Influencer Relations

Chris Geddes
Chris Geddes


Head of Social Media and Community

Mary Hill
Mary Hill


Head of Social Customer Service

Christine Espinoza
Christine Espinoza

Starwood Hotels

Associate Director, Global Social & Digital Content Strategy

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Discount ends THIS FRIDAY! Save $400 with our Ultra-Early Bird discount. Don't miss out!

New for 2017:

  • MORE CASE STUDIES – DEPTH AND INSIGHT: Following popular demand, we have more case-studies than ever before, including Adidas, Unilever, Audi, Lego, Intel, Starwood Hotels, Dell and more! Hear the best social success stories of 2017… from concept to completion!
  • NEW INTERACTIVE FORMATS: Do not expect to come and just sit back and listen. With more roundtable and scenario-based sessions than ever before, we’ll ensure your key challenges are tackled, and solutions discussed, in an open and interactive environment
  • THE CSM MENTOR PROGRAM: A unique opportunity to be paired with one of our leading corporate speakers, prior to the event, who will analyse your social strategy and offer practical advice. In short, personalized learning opportunities don’t get much better!
  • BRAND NEW TRACKS: Whether your focus is social media marketing, or social care, upcoming platform innovations or B2B specific challenges, CSMNY’s unique tracked approach allows you to tailor your 2 days to your specific priorities
  • 5 CONFERENCE PILLARS: You asked for context and the complete picture when it comes to a conference agenda. #CSMNY will equip you for your customers’ entire social journey, allowing you to fully integrate, innovate, engage, analyze and retain your customers on social.
  • THE CSM AWARDS 2017: On the eve of the first day of #CSMNY, the leading lights in corporate social media gather for an evening of awards and networking to honor social media success in 2017!

“A great group of people and a terrific event. Looking forward to the next one.”

Richard Margetic, Director of Social Media, Intuit

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Discount ends THIS FRIDAY! Save $400 with our Ultra-Early Bird discount. Don't miss out!

In-depth case studies filled with real-world, proven advice:

  • How Unilever are heightening customer understanding and intimacy, at scale
  • How Adidas are using social to ‘seize the moment’…and their audience’s attention
  • How Lego is using increasing visual-led content, for richer customer engagement
  • How Audi have perfecting their multi-channel approach, reaching the right balance in a fragmented media landscape
  • How Starwood are deriving and communicating measurable value from their social media efforts
  • How Intel are safeguarding their social brand through developing a water tight governance program
Molson Coors

“VERY ENGAGING, lots of ideas, and a great opportunity to connect with experts and thought leaders”

Dan Lewis, Chief Communications Officer, Molson Coors


The Corporate Social Media Summit is not a normal social media conference - it is the meeting place for the corporate social practitioner. As always, 2017 will guarantee:

  • A Collaborative Setting: Our aim is to gather the most social brands in the world, and provide a collaborative learning environment that breaks down the traditional barrier between those on stage, and those in the audience
  • An Inspiring Agenda: As you try to keep up with the rapidly changing social landscape, we will cover the core pillars of social success: Integration, Innovation, Engagement, Analysis and Retention
  • 450+ in Attendance: If you are looking for one corporate meeting to attend in 2017, #CSMNY will be sure to give you the most targeted and senior networking opportunities possible
General Motors

“Willingness of various organizations to SHARE THEIR WINS and challenges was very enlightening”

Steve Walczak, Social Media Manager, General Motors

CSMNY Overview:

  • Provide the most comprehensive and in-depth agenda delivered by expert corporate speakers.
  • Year-round research with corporate executives to discover the topics critical to social media and marketing success.
  • Recruit only corporate speakers from big brands, the people like you that work with social media and marketing on a day to day basis.
  • High-level, business focused discussion, resulting in you learning best practices.
American Airlines

“Love it, always.”

Stephanie Scott, Social Media Specialist, American Airlines

Join social media & digital leaders from the biggest brands in the USA

Image showcasing the senior leaders that attend
Image showcasing the type of end user brands that attend

Who You'll Meet:

Cocal Cola
Mondelez International

The Summit will bring together 350+ senior corporate executives from the world’s leading brands. There will be over 20 hours devoted to exclusive networking and bench marking, ensuring you can hear how other companies are strategizing for 2017. Click here to see who has already registered for this year’s Summit.

Don't miss out - register now

Discount ends THIS FRIDAY! Save $400 with our Ultra-Early Bird discount. Don't miss out!

Our Track-Record of Proven Success

  • Number One Conference and annual meeting-place for senior social media, marketing and communications executives in America.
  • A Collaborative Conference: Every session, every discussion, and every question we ask comes directly from our community of thousands of social media, brand marketing and comms professionals.
  • Tailored to Your Priorities: The 4-track approach means you can shape your two days to fit the issues that matter most to you and your company


of attendees recommend the Summit to their corporate peers


of Incite Summit attendees say they learnt something new & useful which they have applied to their own strategy


The number of senior social media, marketing and communications execs that will join you at CSMNY

Yum! Brands

“The summit is highly worthwhile and an excellent way to gain actionable insight”

Amy Sherwood, Vice-President, Public Relations, Yum! Brands

The Corporate Social Media Awards – Celebrating Social Media Excellence

New for this year: On the evening of the first day, the leading lights in corporate social media are gathering to recognize those driving social business forwards; from excellence in social customer care to the most innovative social media campaigns. The best bit? If you purchase a Diamond pass for CSM New York, you also receive access to the exclusive gala dinner. Here are three reasons why this is “must-attend” event:

  1. Energize your strategy and your team: Be inspired by other finalists and winners; and discover what’s next from the innovators, practitioners and expert judges coming together
  2. Exceptional networking opportunities: Sit down for a three-course meal with senior corporate leaders from America’s biggest and most social brands.
  3. Benchmark your efforts: Discover how your social media strategy and projects perform alongside other leading brands

Don't miss out - register now

Discount ends THIS FRIDAY! Save $400 with our Ultra-Early Bird discount. Don't miss out!

5 reasons you cannot miss #CSMNY 2017


450+ corporate social media peers to build your network - benchmark, debate and learn from the best minds in social media


An agenda covering every base: Exclusive insights on the core pillars of social media in 2017. Deep dive on one topic or customize your experience with sessions from each stream.


50+ expert corporate speakers sharing insights: You simply will not find a stronger collection of in-house social media expertise anywhere else


25+ hours of thought provoking debate: Case studies, keynotes and discussions to equip you with the skills and insights to flourish in the year ahead


Save weeks of work: Get more insights in two days than weeks of market research and competitive benchmarking

This will be the most beneficial two days out of the office all year... reserve your place now before it’s too late!

Jack Edgar

Jack Edgar

Head of Strategy and Operations
The Incite Group

UK: +44 (0) 207 375 7226


Don't miss out - register now

Discount ends THIS FRIDAY! Save $400 with our Ultra-Early Bird discount. Don't miss out!