Register for this FREE live webinar (Thursday October 5th, 12 noon EDT) to hear how in-house customer service leaders are evolving their social media customer service to:
- Provide a Personal Service – See incoming complaints as an opportunity to build deeper relationships with customers. Maximise each interaction to boost retention, increase loyalty and deliver a meaningful experience.
- Operationalize Your Social Media Support for Scale - As your team grows, ensure quality and consistency are maintained through defining responsibilities, expectations and workflows.
- Proactive and Pre-emptive Service – Put yourself on the front foot by proactively engaging with your customers and working with your community to solve their problems before they become issues.