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Register for this FREE live webinar (Thursday October 5th, 12 noon EDT) to hear how in-house customer service leaders are evolving their social media customer service to:

  • Provide a Personal Service – See incoming complaints as an opportunity to build deeper relationships with customers. Maximise each interaction to boost retention, increase loyalty and deliver a meaningful experience.
  • Operationalize Your Social Media Support for Scale - As your team grows, ensure quality and consistency are maintained through defining responsibilities, expectations and workflows.
  • Proactive and Pre-emptive Service – Put yourself on the front foot by proactively engaging with your customers and working with your community to solve their problems before they become issues.

Hosted by:

The Incite GroupLithium

Brand Speakers:

Calvin St Juste

Calvin St Juste

Head of Digital Customer Care
Comcast

Arman Belding

Arman Belding

Sr. Social Media Strategist
Campbell Ewald / Covered California

Margaret Tsuji

Margaret Tsuji

Senior Manager, Social media Support
Rogers