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Conversocial (@conversocial / www.conversocial.com) is a leading customer engagement platform for today’s always-on mobile, social customer. Delivering a unified approach to a new generation of customer interaction, Conversocial enables hundreds of global brands including Hyatt, Sprint, Tesco, Alaska Airlines and more to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships.
Socially empowered consumers have a voice and a choice, requiring brands to engage across multiple channels including Facebook Messenger, Twitter, SMS, Instagram, Google Play Store Reviews, YouTube and more, while offering seamless consistency and cohesion. Conversocial creates a clear path for engagement that combines best-in-class technology and world-class services.
Conversocial is a Twitter Certified Partner, Official Instagram Partner and a Facebook Preferred Developer. For more information, visit @conversocial) / www.conversocial.com.
KCenter USU is one of the leading knowledge management software providers for service and support operations. Founded in 1977, only a few providers can boast more experience in the knowledge management market. Over 300 midsize, large enterprises and public-sector institutions trust in our innovative knowledge management and our integrated self-service solutions. With our ACTIVE knowledge base, Knowledge Center, which is unique in the market, and our innovative chatbot solution, Knowledge Bot, we enable service centers to quickly solve customer issues, work more efficiently and provide a better customer experience, through all support channels.
www.kcenterusu.com | email@example.com
Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Customers in more than 34 countries rely on Lithium to help them connect, engage, and understand their total community. With more than 100 million unique monthly visitors over all Lithium communities and another 600 million online profiles scored by Klout, Lithium has one of the largest digital footprints in the world. Using that data and the company’s software, Lithium customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy. To find out how Lithium can transform your business—and to share the experience enjoyed by 300 other leading brands around the world, visit www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech. Lithium is a privately held company headquartered in San Francisco.
Proofpoint Social Media Protection (formerly Nexgate) is the pioneer and leading provider of enterprise social media brand protection, security and compliance solutions. Our cloud-based solutions integrate with leading social networks to find branded accounts, stop brand fraud, reduce moderation costs, filter offensive content, prevent hacks, and automate compliance. Our solutions are used by over 150 of the largest financial services, media, entertainment, technology, healthcare, automotive, manufacturing, and retail brands around the globe. With Proofpoint, these organizations embrace and grow social media, while managing the array of risks that stand in the way.
Bond combines tradition with technology, making it easy for your business to send beautiful, thoughtfully crafted, handwritten notes to your customers. Our technology takes the art of correspondence into the 21st century to help your business deliver powerful, personalized messages that generate loyalty at scale.
More information coming soon...
Originally known for its world-leading link shortening, Bitly is a full-service Link Management Platform that offers tools, data and analytics to build stronger connections with customers across every digital channel. To succeed in an increasingly complex digital landscape, businesses need to create powerful experiences and collect actionable, differentiated data. Enterprises use Bitly’s intelligent links, platform and API to gain greater transparency, control and data ownership across diverse and fragmented user experiences.
Founded in 2008, Bitly is used by millions of customers, including close to three quarters of the Fortune 500, who have collectively created over 32 billion links.
SmartAssist answers and solve questions that customers pose to your business. How? Our AI technology automatically routes and classifies tickets, provides quick and accurate response recommendations for agents, and automates ticket responses. This increases routing and response accuracy, reduces ticket resolution time, and boosts agent productivity. We work seamlessly with Zendesk and Salesforce.
DigitalGenius brings practical applications of artificial intelligence into the customer service operations of large and growing companies. Its Human+AI™ Customer Service Platform combines the best of human and machine intelligence enabling companies to live up to and exceed rising customer expectations.
At the core are deep learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging.
Peleman Industries, Inc. is a rapidly growing and dynamic, multinational (120+ countries) market leader, in the design and manufacture of branding technologies.
Our unique products enhance and elevate marketing and communications for business, government and education enterprises. Peleman Industries is European based, with the Americas’ office in Alpharetta, Georgia.
Unibind is Peleman Industries product group specialized in the design, manufacture and distribution of document and photo presentation solutions. We produce a revolutionary range of enterprise and photo products thanks to over
30 years of research, development and worldwide client feedback.
Zoho is the operating system for business - a single cloud platform with all the necessary applications to run a business entirely from the cloud. Zoho offers applications for marketing, sales, customer support, finance, human resources, employee productivity and collaboration. More than 30 million users around the world rely on Zoho every day to run their businesses - including Zoho itself.
Very engaging, lots of ideas, and a great opportunity to connect with experts and thought leaders.
Love it, Always.
A great group of people and a terrific event. Looking forward to the next one.
Complete speaker line-up • Program for all tracks & sessions • Audience breakdown
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