Buy the Post Conference Materials here!
Conversocial (@conversocial / http://www.conversocial.com) is a leading customer engagement platform for today’s always-on mobile, social customer. Delivering a unified approach to a new generation of customer interaction, Conversocial enables hundreds of global brands including Hyatt, Tesco, Alaska Airlines and more to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships. Socially empowered consumers have a voice and a choice, requiring brands to engage across multiple channels including Facebook Messenger, Twitter, Instagram and more, while offering seamless consistency and cohesion. Conversocial creates a clear path for engagement that combines best-in-class technology and world-class services.
Conversocial is a select member of the Twitter Official Partner Program, Official Instagram Partner and a Facebook Preferred Developer. For more information, visit @conversocial) / www.conversocial.com.
The Agent IQ AI-boosted customer care platform is used by enterprises worldwide to supercharge their omni-channel customer conversations. It is a “hybrid platform” that combines a best-in-class customer service management system with the industry-leading artificial intelligent system, maximizing the quality, consistency, and scale of your 1:1 customer conversations.
Because Agent IQ understands the unique needs of your enterprise, it provides valuable vertical-specific AI intents to enable faster deployment for airlines, hospitality, utilities, ecommerce, telcos, and more. The hybrid platform makes three things possible: seamless customer conversations flowing between human agents and AI, suggested responses that supercharge your human agents, and a dynamic learning AI that learns from every customer interaction.
Agent IQ is channel-agnostic and brings conversational automation and shared workflows to web chat, email, twitter, Messenger, your branded apps, and more. It is available for AWS, Google Cloud, Azure, and on-prem. Please contact us at firstname.lastname@example.org to learn more.
KCenter USU is one of the leading knowledge management software providers for service and support operations. Founded in 1977, only a few providers can boast more experience in the knowledge management market. Over 300 midsize, large enterprises and public-sector institutions trust in our innovative knowledge management and our integrated self-service solutions. With our ACTIVE knowledge base, Knowledge Center, which is unique in the market, and our innovative chatbot solution, Knowledge Bot, we enable service centers to quickly solve customer issues, work more efficiently and provide a better customer experience, through all support channels.
www.kcenterusu.com | email@example.com
Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Customers in more than 34 countries rely on Lithium to help them connect, engage, and understand their total community. With more than 100 million unique monthly visitors over all Lithium communities and another 600 million online profiles scored by Klout, Lithium has one of the largest digital footprints in the world. Using that data and the company’s software, Lithium customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy. To find out how Lithium can transform your business—and to share the experience enjoyed by 300 other leading brands around the world, visit www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech. Lithium is a privately held company headquartered in San Francisco.
Bond combines tradition with technology, making it easy for your business to send beautiful, thoughtfully crafted, handwritten notes to your customers. Our technology takes the art of correspondence into the 21st century to help your business deliver powerful, personalized messages that generate loyalty at scale.
SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
Originally known for its world-leading link shortening, Bitly is a full-service Link Management Platform that offers tools, data and analytics to build stronger connections with customers across every digital channel. To succeed in an increasingly complex digital landscape, businesses need to create powerful experiences and collect actionable, differentiated data. Enterprises use Bitly’s intelligent links, platform and API to gain greater transparency, control and data ownership across diverse and fragmented user experiences.
Founded in 2008, Bitly is used by millions of customers, including close to three quarters of the Fortune 500, who have collectively created over 32 billion links.
AnswerIQ answers and solve questions that customers pose to your business. How? Our AI technology automatically routes and classifies tickets, provides quick and accurate response recommendations for agents, and automates ticket responses. This increases routing and response accuracy, reduces ticket resolution time, and boosts agent productivity. We work seamlessly with Zendesk and Salesforce.
We Build Better Brands Through Brain Science
THE GO LAB is a brand strategy and customer experience design consultancy that develops, grow and transforms brands through the art and science of human understanding. Rooted in our scientifically based 8-pillar approach, called Brain Friending Branding®, we help clients create intuitively satisfying customer experiences, ones that attract customers effortlessly and retain them for life.
By leveraging our BRAIN FRIENDLY BRANDING® principles, along with other proprietary tools, we work with clients to:
For more information on how we can make your brand “Brain Friendly”, visit us at wearethegolab.com or contact firstname.lastname@example.org
Verint is a leading provider of customer engagement software and services that can be deployed on-premises or in the cloud. Our solutions help organizations optimize customer engagement, increase customer loyalty, and maximize revenue opportunities while generating operational efficiencies, reducing cost, and mitigating risk. With Verint, organizations can empower their customers and employees through intelligence that can be shared enterprise-wide. In turn, organizations can be better informed and have greater automation and agility to engage with customers consistently and effectively. More information at www.verint.com/cx.
Guru is a knowledge management solution that intelligently suggests the knowledge you need to answer your customer's questions in every channel you support
SmartAction was founded as an artificial intelligence research company and has since evolved into the leading provider of AI-powered customer self-service solutions. Our cloud-based platform is built for enterprises to satisfy growing expectations for self-service. We focus on building an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, social media, and mobile. This leaves call center agents with time to focus on more meaningful, human-only conversations. It is our goal to fundamentally improve the way customers communicate with the brands they love.
Proofpoint Social Media Protection (formerly Nexgate) is the pioneer and leading provider of enterprise social media brand protection, security and compliance solutions. Our cloud-based solutions integrate with leading social networks to find branded accounts, stop brand fraud, reduce moderation costs, filter offensive content, prevent hacks, and automate compliance. Our solutions are used by over 150 of the largest financial services, media, entertainment, technology, healthcare, automotive, manufacturing, and retail brands around the globe. With Proofpoint, these organizations embrace and grow social media, while managing the array of risks that stand in the way.
DigitalGenius brings practical applications of artificial intelligence into the customer service operations of large and growing companies. Its Human+AI™ Customer Service Platform combines the best of human and machine intelligence, enabling over 30 companies and public sector entities to live up to and exceed rising customer expectations.
At the core are deep learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging.
More information coming soon...
ePerformax Contact Centers & BPO was one of the first customer contact centers to enter the Philippines in 2002 and is a leading customer experience management provider, offering multichannel support to a select group of the world’s top companies. We operate multiple contact centers in the Philippines with over 5,000 employees.
ePerformax utilizes voice, email, chat, text and social media to handle service, sales, billing support, technical support, web support, travel reservations, etc., to support our clients comprehensive outsourcing needs and deliver customer experience excellence.
ePerformax is a people-centric organization with both long-term tenure of our leadership team and employees as well as long-term client relationships due to our PERFORM culture which drives superior interactions.
In today's highly connected society, businesses are expected to provide 24/7, immediate answers for their customers. Not finding the right result the first time leads to lower customer satisfaction, fewer sales and higher repetitive tickets for the support team. As a global leader in artificial intelligence and natural language understanding, Inbenta aims to improve business' self-service rates.
The core technology, coupled with machine learning, fuels highly accurate search for knowledge bases & e-commerce platforms, chatbots for customer service, ticketing, and knowledge management. Despite the use of unstructured, incorrect, or ambiguous language, Inbenta's solution understands and delivers concise FAQs and products based on the meaning behind the query, not the individual keywords.
The result: improved customer satisfaction, reduced support costs and 90% self-service rates.
What you say and how you say it can make or break your customers’ relationship with you at every point in their journey. We help you sound like one company, with one voice, in a way that’s proven to give your customers a better, more consistent experience.
We do this by:
And we do it for brands like Cisco, Unilever, and Google.
Peleman Industries, Inc. is a rapidly growing and dynamic, multinational (120+ countries) market leader, in the design and manufacture of branding technologies.
Our unique products enhance and elevate marketing and communications for business, government and education enterprises. Peleman Industries is European based, with the Americas’ office in Alpharetta, Georgia.
Unibind is Peleman Industries product group specialized in the design, manufacture and distribution of document and photo presentation solutions. We produce a revolutionary range of enterprise and photo products thanks to over
30 years of research, development and worldwide client feedback.
Zoho is the operating system for business - a single cloud platform with all the necessary applications to run a business entirely from the cloud. Zoho offers applications for marketing, sales, customer support, finance, human resources, employee productivity and collaboration. More than 30 million users around the world rely on Zoho every day to run their businesses - including Zoho itself.
Very engaging, lots of ideas, and a great opportunity to connect with experts and thought leaders.
Love it, Always.
A great group of people and a terrific event. Looking forward to the next one.
Event Presentations • Event Audio • On Demand Subscription
Incite Group is a trading name of FC Business Intelligence Ltd. Registered in England and Wales no.4388971. Registered address 7-9 Fashion Street, London, E1 6PX, UK. Contact Us.
Website Development by Fruitbowl Media Ltd.