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Conversocial (@conversocial / www.conversocial.com) is a leading customer engagement platform for today’s always-on mobile, social customer. Delivering a unified approach to a new generation of customer interaction, Conversocial enables hundreds of global brands including Hyatt, Sprint, Tesco, Alaska Airlines and more to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships.
Socially empowered consumers have a voice and a choice, requiring brands to engage across multiple channels including Facebook Messenger, Twitter, SMS, Instagram, Google Play Store Reviews, YouTube and more, while offering seamless consistency and cohesion. Conversocial creates a clear path for engagement that combines best-in-class technology and world-class services.
Conversocial is a Twitter Certified Partner, Official Instagram Partner and a Facebook Preferred Developer. For more information, visit @conversocial) / www.conversocial.com.
Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Customers in more than 34 countries rely on Lithium to help them connect, engage, and understand their total community. With more than 100 million unique monthly visitors over all Lithium communities and another 600 million online profiles scored by Klout, Lithium has one of the largest digital footprints in the world. Using that data and the company’s software, Lithium customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy. To find out how Lithium can transform your business—and to share the experience enjoyed by 300 other leading brands around the world, visit www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech. Lithium is a privately held company headquartered in San Francisco.
Proofpoint Social Media Protection (formerly Nexgate) is the pioneer and leading provider of enterprise social media brand protection, security and compliance solutions. Our cloud-based solutions integrate with leading social networks to find branded accounts, stop brand fraud, reduce moderation costs, filter offensive content, prevent hacks, and automate compliance. Our solutions are used by over 150 of the largest financial services, media, entertainment, technology, healthcare, automotive, manufacturing, and retail brands around the globe. With Proofpoint, these organizations embrace and grow social media, while managing the array of risks that stand in the way.
Bond combines tradition with technology, making it easy for your business to send beautiful, thoughtfully crafted, handwritten notes to your customers. Our technology takes the art of correspondence into the 21st century to help your business deliver powerful, personalized messages that generate loyalty at scale.
DigitalGenius brings practical applications of artificial intelligence into the customer service operations of large and growing companies. Its Human+AI™ Customer Service Platform combines the best of human and machine intelligence enabling companies to live up to and exceed rising customer expectations.
At the core are deep learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging.
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Very engaging, lots of ideas, and a great opportunity to connect with experts and thought leaders.
Love it, Always.
A great group of people and a terrific event. Looking forward to the next one.
Complete speaker line-up • Program for all tracks & sessions • Audience breakdown
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