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NOVEMBER 16-17, 2017|New York, US

Unrivalled Speaker Line-up

Over the next few months we will be announcing lots more customer service leaders. Sign up to receive updates on the latest speakers, by downloading the event's brochure here.

If you would like to speak or suggest a speaker - please get in touch with Aaron Jackson

Michael Lawder

Michael Lawder

Senior Vice President of Customer Care, Samsung Electronics America

More information coming soon...

Aileen Allkins

Aileen Allkins

Corporate Vice President, Customer Service & Support, Microsoft

More information coming soon...

Richard Gianvecchio

Richard Gianvecchio

Vice President, Norton Support and Services, Symantec

More information coming soon...

Danny Cox

Danny Cox

Director, Customer Support & Insights, JetBlue Airways

More information coming soon...

Fiona Blakesely

Fiona Blakesely

Director of Customer Care, Intuit

More information coming soon...

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Full speaker list • Full conference agenda • Audience breakdown

Dan Gingiss

Dan Gingiss

Senior Director, Global Social Media, McDonalds;
& Author and Host, Focus on Customer Service Podcast

More information coming soon...

Dawn Bradney

Dawn Bradney

VP Customer Support and Audit, McKesson

More information coming soon...

Michele Pollard Gonzalez

Michele Pollard Gonzalez

Associate Director, Verizon

More information coming soon...

Tammy Twedt

Tammy Twedt

AVP, Home Lending Social Care Servicing, WellsFargo

More information coming soon...

Jeff Stephenson

Jeff Stephenson

Sr. Director of Customer Service, Warner Music Group

More information coming soon...

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Full speaker list • Full conference agenda • Audience breakdown

Rami Sarabi

Rami Sarabi

Director of Customer Service, L'Occitane en Provence

More information coming soon...

Josh March

Josh March

CEO and Founder, Conversocial

More information coming soon...

Calvin St Juste

Calvin St Juste

Head of Digital Customer Care, Comcast

More information coming soon...

Jeff Lesser

Jeff Lesser

Senior Product Marketing Manager, Twitter

More information coming soon...

Tim Lopez

Tim Lopez

Head of Global Social Media Customer Care, Symantec

More information coming soon...

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Full speaker list • Full conference agenda • Audience breakdown

Michael Roy

Michael Roy

Head of Social Customer Care, Alaska Airlines

More information coming soon...

Sarah Grace McCandless

Sarah Grace McCandless

Director, Global Product Management, Digital Services, Sykes

More information coming soon...

Margaret Tsuji

Margaret Tsuji

Senior Manager, Social media Support, Rogers

More information coming soon...

David Johnston

David Johnston

Social Media Strategist, TSA

More information coming soon...

Daniella Peting

Daniella Peting

Social Media Manager, North America, Global Co-Lead, Social Media Center of Excellence, Motorola Solutions, Inc.

More information coming soon...

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Full speaker list • Full conference agenda • Audience breakdown

Nadege Pluviose

Nadege Pluviose

Customer Service Director, The New York Jets

More information coming soon...

Paolo Fabrizio

Paolo Fabrizio

Social Customer Service Author, Social Media Scrum

More information coming soon...

Frankie Saucier

Frankie Saucier

Founder, Socially Supportive Podcast

More information coming soon...

More Speakers Announced Soon


Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown