Your web browser is out of date! We recommend you update your browser to receive the best possible browsing experience.

What will you learn?

  • Map and better understand rapidly changing customer journeys on social – discover how customer journeys have changed, and evolved your social strategies to match.
  • Embed and scale your social support for a seamless customer experience - Fully embedding social into your contact centre operations is vital to deliver a frictionless customer experience.
  • Reactive to Proactive: Increasing efficiency and customer retention through pre-emptive, peer-to-peer and self-service on social - Learn how to prepare for, and prevent, periods of issue escalation, whilst solving customer problems before they become complaints.

Why Attend an Incite Seminar?

  • Practical guidance you can use: Real world insights from major brands give you actionable strategies and tactics you can use when you return to the office.
  • Focused Insight on Key Opportunities and Challenges: We focus tightly on key issues - so you get depth and precision, not vague presentations.
  • An Efficient Use of Time: Take the afternoon out of the office, and you’ll be able to apply proven strategies and advice the next day!
  • Brands Only! An opportunity to work with ‘end user’ peers going through the same things as you. A collaborative environment of colleagues.

Reserve your FREE TICKET

Sign up for a free pass- exclusively for social media and customer service execs working in large brands

What’s on the agenda?

The Case For Agility: and why you must work to ensure your customer care team is agile

Listen and Learn: Find where your customers are talking, listen to them - and use what you learn to drive better performance

Communicate your findings: Internal engagement to make your whole company more efficient and agile

How to build an agile team: The skills and experience you need when developing an agile customer service function

Our Track Record of Success

93% of the Incite community says they’d recommend our events

88% of past attendees say they learned techniques and strategies to use back at the office

Over 70% of our community and seminar attendees are end users from big brands

Reserve your FREE TICKET

Sign up for a free pass- exclusively for social media and customer service execs working in large brands

Who You’ll Meet at Incite Events