The Customer Service and Experience Summit Europe

Sep 18, 2018 to Sep 19, 2018

London, UK

Deliver an unforgettable experience: How AI, Self-Serve, Empowered Agents and Social Media can advance your customer service

Organiser: Hayley Dunn

Webinar: Providing customers with exceptional connected experiences

Sep 5, 2018

Join digital leaders from USA Today, Glassdoor and HER Social App

Organiser: Paul Bergamini

Webinar: Urban Mobility on Demand: Public and Private Collaboration to Enhance Mobility

Aug 2, 2018

Urban mobility requires transformation NOW! Breakdown silos, blur the lines between public and private and drive innovation through ground-breaking partnerships.

Organiser: Thomas Wilson

Webinar: Creating Stories that Connect with your Customer

Aug 1, 2018

Join this FREE live webinar to hear how big brand marketers are reinventing their content and storytelling strategies.

Organiser: Hayley Dunn

Webinar: Reimagine Social Media Care for the Customer of 2019

Jul 12, 2018

As social and digital channels begin to mature, now is the time to embrace new functionality and operationalize your care teams for efficiency as well as scale.

Organiser: Aaron Jackson

Webinar: TGI Friday’s, Marriott and Esurance on delivering personalized product to the connected consumer

Jun 28, 2018

With the digital ecosystem expanding and consumers moving beyond just mobile it is crucial for brands to deliver seamless multi-platform experiences and personalize interactions for their customers.

Organiser: Paul Bergamini

Webinar: Reinvention of Marketing: The future of customer engagement through data-driven strategies

Jun 27, 2018

Join this FREE live webinar to hear how big brand marketers are reinventing their customer engagement strategies.

Organiser: Hayley Dunn

Webinar: Reimagining Customer Service to Deliver an Unforgettable Experience

Jun 14, 2018

To stay relevant, leaders must refine their support strategy for 2018 – embracing new channels, developing technologies and strategies like self-service, as well as continuing to update agent training and development.

Organiser: Aaron Jackson

Customer Service Summit West

Jun 7, 2018 to Jun 8, 2018

San Diego, USA

When Empowered Agents, Multichannel Integration & Automation Deliver Personalized Customer Support at Scale

Organiser: Josh Gordon

Incite Brand Marketing Summit USA

May 30, 2018 to May 31, 2018

San Francisco, USA

Chief Marketing Officers and senior leaders from the world's biggest and most innovative brands gather to redefine marketing

Organiser: Aaron Jackson

Exclusive Webinar: Effortless and Meaningful Digital Customer Service

May 9, 2018

Dell, Alaska Airlines and Conversocial share best practice on customer service strategy

Organiser: Aaron Jackson

Webinar: Home Depot and AARP on Delivering Outstanding Omnichannel Customer Care & Experiences

Mar 13, 2018

Refine your omnichannel care strategy in an age of digital complexity and ever-heightening expectations to deliver unrivalled customer service.

Organiser: Josh Gordon

Webinar: Reach your Customers with Innovative Marketing, Compelling Content and Impactful Social

Mar 8, 2018

Reach your Customers with Innovative Marketing, Compelling Content and Impactful Social.

Organiser: Aaron Jackson

The Open Mobile Summit

Nov 29, 2017 to Nov 30, 2017

San Francisco

The Biggest B2C Mobile Event in America for Mobile Product, UX/Design and Mobile Marketing Executives

Organiser: Josh Gordon

The Incite Customer Service Summit

Nov 16, 2017 to Nov 17, 2017

New York

Social customer service at scale, social listening, integrating social into call center operations

Organiser: Aaron Jackson

The Incite Brand Marketing Summit 2017

Oct 24, 2017 to Oct 25, 2017

New York

4 x Conferences in one place > Personalization, Content & Storytelling, Attribution and Omnichannel integration

Organiser: Hayley Dunn

Evolve Your Social Customer Support Strategy to Deliver Personalized and Meaningful Experiences

Oct 5, 2017

Register for this FREE live webinar to hear how in-house customer service leaders are evolving their social media customer service to:

Organiser: Aaron Jackson

Webinar: Make your content count: Cut-through the noise with targeted, compelling and persona driven creative messaging

Jul 26, 2017

Stand out with distinctive and unique content that engages a customer who is tired of traditional marketing

Organiser: Hayley Dunn

The Corporate Social Media Awards

Jun 15, 2017

New York

Recognizing and rewarding social media excellence within big business.

Organiser: David Leslie-Clark

The Corporate Social Media Summit

Jun 15, 2017 to Jun 16, 2017


#CSMNY gives you a unique opportunity to learn from, and network with, senior leaders from the biggest brands in the world. Join over 400+ corporate peers to discuss the pillars of social success in 2017.

Organiser: Aaron Jackson