In the age of the empowered customer, contextualized support is vital to ensure the customer's seamless transition across channels and departments.
Get actionable insight on developing:
The Right Infrastructure for Seamless Support: Tying together web, chat, call, portal and social is easier said than done
A 360-degree View of Your Customer: A seamless customer experience begins with a coordinated identity foundation
A ONE-to-ONE Relationship: Bridge the gap between different departments and touch-points, allowing you to consistently deliver personable, yet scalable, omni-channel support.
The webinar features live polling and expert insight from:
Microsoft, Director Community and Customer Support, Marc Schwartz
Conversocial, CEO, Josh March
This webinar was run as part of the knowledge exchange in the build up to the 6th Annual Social Media for Customer Service Summit. The likes of: Virgin America, AT&T, Siemens, Dell, IHG, GoDaddy, Microsoft and more will be sharing their customer service strategy. More info click here