By Conference Recording - November 4th, 2014

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Identify trends and opportunities from customer engagement – and use them to build customer loyalty

  • Andrea Lopez, Manager Social Media CRM, Nissan

  • Nikki Newman, Social Media Community Moderator, Whole Foods Market

  • John Knight, Manager, Social Customer Service Strategy, Verizon Wireless

  • Kelly Burke, Senior Product Manager, Aspect

Moderator: Evan Shumeyko

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