Create superior customer interactions with timely and personalized solutions
Learn how to:
- Achieve customer consistency through a “single customer view”: Synthesize cross-channel information to equip your staff with one, cohesive customer profile.
- Respond to customers at the speed they expect: Achieving real-time response is difficult, but vital. Hear how to streamline internal communications and procedures, whilst breaking through the external noise to identify key trends across multiple channels.
- Boost customer satisfaction and loyalty through personalized and personable responses: Surprised and delighted customers are loyal customers! Equip your frontline staff with the skills and tools to respond in a personable manner, and build a genuine connection.
- Spotify, Vice-President, Global Customer Support, Chug Abramowitz
- AT&T, Digital Futurist and Social Media Architect, Gina Debogovich
- Dollar Shave Club, Vice President Member Services, Janet Song