By Conference Recording - November 6th, 2014

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Implement systems to collect and answer customer feedback in real-time

Comcast, Jared Schultheis, Executive Director Digital Media Outreach & Executive Customer Relations Capital One, Carla Saavedra Kochalski, Manager of Social Media Listening and Care Hilton Worldwide, Vanessa Sain-Dieguez, Director, Social Media Planning & Integration Five9, Jonathan Russell, Director, Social & Mobile Solutions; Accounts and Channels Moderator: Dupe Ajayi, Digital Communications, New York City Housing Authority
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