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Technology is changing the way consumers pay for goods and services, while offering them more choices and convenience than ever before. That has created a challenging and competitive environment for incumbent payment systems; they must adapt and change technologically or risk becoming obsolete.
Large-scale security breaches and theft of customer data from retailers continues unabated, while consumer fears continue – understandably – to increase. As mobile becomes the dominant online access channel, Susan Kuchinskas examines how merchants will meet the challenge during the back-to-school shopping season.
It's more than a fad—gamification's success is based in behavioral psychology and math, and it can build heightened connection's with your brand in a competitive landscape.
Facebook hits 1 billion users in a single day, as Amazon abruptly fires engineers in its Lab126. Andrew Tolve reports.
Director of Shopper Marketing to join Prudential and eBay in New York at the USA's best brand-focused marketing conference.
With consumers spending more time being ‘connected’ these days than they do sleeping, handheld digital devices are a core component of successful multichannel marketing strategies.
Curvy Kate is a hugely popular lingerie brand that shot into the public eye around six years ago. From nothing to something truly special, the brand was grown through the judicious use of social media and has used its unique proposition to speak directly to its customer base and to ensure that its brand identity remains consistent and clear.
London-based MSTY is trying to strike a chord with people, touting a first of its kind music messaging service. MSTY claims to have agreements with the major music labels and has launched its free app on iOS and Android mobile devices in 127 countries.
A UK start-up hopes to drive away with a growing share of used car sales. Ella Williamson has a closer look at the upstart’s plans and challenges on the road ahead…
Hackers make everyone from carmakers to Google look silly at Def Con and Black Hat USA, as Apple quietly courts enterprise app makers for the iPad. Andrew Tolve reports.
In this case study, we meet the social minds behind Wheyhey, a UK brand that has grown from zero to hero in just three years thanks to a focused brand identity online.
In an increasingly fragmented marketing arena, where channels split and fray and split again, the marketer’s role in devising a meaningful multichannel campaign–one that takes the customer on a relatable journey, building relationships and securing conversions–is more challenging today than at any time in the history of the role.
In the fourth extract from Nick Johnson's 'The Future of Marketing", he investigates why marketing is under pressure to increase speed - and the four main ways they're doing just that.
Mobile devices are changing communication in ever greater ways. And as Siegfried Mortkowitz reports, smart devices may soon help illiterate adults read texts and more.
Samsung suffers another brutal earnings report, as Google starts floating Google Glass with the developer community. Andrew Tolve reports.
Social media has given your customers far more power to dictate the conversation around your brand. Marketers are scrambling to respond.
The 8th annual of the Open Mobile Summit San Francisco 2015 (Nov 9-10th), will bring 500 brands to share what it takes to attract, engage and monetise customers through mobile. Leading the conversation will be those who are already winning with their mobile product and marketing strategy. These include HAVAS, The New York Times, TripAdvisor, Wells Fargo.
Long held to be the holy grail of marketing, certain leading brands can now link customer journeys (and targeted marketing) across the online and offline worlds.
Commencal is putting a spin on social customer service with European flair